Before every class
Clients get a reminder a day before and again two hours before the class starts.
Reminders go out on their own, so people turn up
Groopla texts and emails your clients when they book, when something changes and before each class. You don’t type reminders yourself, and fewer spots go to waste.
When plans change
Move a class, change its time or cancel it, and everyone booked hears about it straight away.
Booking confirmations
Every booking, waitlist spot and moved booking is confirmed by text or email, with a link to manage it.
Text or email
Clients pick how they hear from you. Texts go to the phone number they book with, emails to the address they add.
Sign-in codes by text
Clients sign in to book with a one-time code sent to the same number, so there’s no password to forget.
No double sends
Each message is sent once per booking and channel, even when a class is edited several times.
Why reminders cut no-shows
Most people who miss a class forgot about it, or remembered too late to cancel. A text the day before gives them time to cancel so someone on the waitlist can come instead, and a short one before class gets them out of the door.
Texts work better than email for this: they’re read within minutes and don’t end up in a promotions tab.
What clients receive
Every message names the class, your studio and the time, and links to the client’s bookings:
- Booking confirmed, or booked from the waitlist.
- Booking cancelled or moved to another time.
- Class time changed, or class cancelled by you.
- Reminders before the class starts.
Nothing to set up
Reminders are on from the first booking. Each message is written in your studio’s language, and times are shown in your time zone.
Questions
Which plans include text messages?
Every plan, including Free, sends both texts and emails.
Can clients turn texts off?
Yes. Clients choose whether they get texts, emails or both.
Do I need my own SMS account?
No. Groopla sends the texts for you.
Which languages are messages in?
English and Polish, following the language set for your studio.
Read next
- Online payments and passes Card payments, class packs, monthly passes and deposits.
- Automatic waitlists Cancelled spots go to the next person in line, who gets a text.
- How to reduce no-shows at group classes Reminders, cancellation windows, deposits and a fair no-show rule.
- How to write a cancellation policy for group classes The window, what a late cancellation costs, a no-show rule and a template to copy.
Stop sending reminders by hand
Add your classes and Groopla sends every confirmation and reminder.