Join in one tap
A full class shows “Join waitlist” instead of “Book”. Clients use the same phone code they book with.
A cancelled spot is filled before you’ve seen the message
When a class is full, clients join the waitlist in one tap. When someone cancels, Groopla books the next person in line and texts them that they’re in.
First in line gets the spot
The waitlist is first come, first served. When a spot opens, the next person is booked straight away.
They hear about it
The promoted client gets a text or email saying they’re booked, with the class and time.
A cut-off before class
Stop automatic promotion a few hours before the start, so nobody is booked into a class they can no longer make.
Promote or remove by hand
Promote someone by hand, even after the cut-off, or remove them from the list. Removed clients are told.
Works with payments
In a paid class, the promoted client uses a pass if they have one, and the booking shows what’s still due.
Why an automatic waitlist
Most cancellations come in the evening before or on the morning of a class. By the time you’ve read the message and asked around, the spot is usually still empty when class starts.
An automatic waitlist does the asking for you, in the order people joined, and the class stays full without a group chat or a phone call.
What happens when someone cancels
Groopla runs through the same steps every time:
- The cancellation frees a spot in the class.
- If the class is still before your cut-off, the first person on the waitlist is booked into it.
- They get a text or email saying they’re booked. You see it in your activity inbox.
- If more spots open, for example because you raise the capacity, the next people in line are booked too.
Setting the cut-off
The cut-off is the number of hours before the start when automatic promotion stops. Two hours is the default. Closer to the start, you can still promote someone by hand once you’ve checked they can come.
Questions
Is the waitlist on the free plan?
Yes. Automatic waitlists are part of every plan, including Free.
Do clients have to confirm the spot?
No. They’re booked straight away and told so. If they can’t make it, they cancel as usual and the spot moves on.
Can I see who is waiting?
Yes. Each session lists its waitlist in order, next to the bookings.
Does raising the capacity book people from the waitlist?
Yes. Any spot that opens, whatever the reason, goes to the next person in line.
Read next
Keep your classes full
Add your classes and share your booking link. Groopla runs the waitlist.