Cancellation policy generator
Pick a cancellation window, what a late cancellation costs and a no-show rule. You get a policy of four or five sentences to put on your booking page, plus a one-liner for confirmations and reminders.
Your policy
Cancellation policy
You can cancel for free up to 12 hours before class, and the class goes back on your pass or your payment is refunded. If you cancel later, your spot goes to the waitlist, but the class from your pass is used and drop-in payments aren’t refunded. If you miss 3 classes in 30 days without cancelling, online booking is paused for 30 days; you can still book with us directly. If we cancel or move a class, you always get your class or payment back.
For confirmations and reminders
Cancel at least 12 hours before class to get your class back.
Making it work
- Show the policy where people book and in every booking confirmation, not only on your website.
- A no-show rule only works if you mark attendance at every class.
- Review it every few months: if late cancellations are rare, shorten the window.
Groopla applies these rules for you: the cancellation window, what a late cancellation does and the no-show limit are booking settings, and freed spots go to the waitlist. More in how to write a cancellation policy.
Read next
- How to write a cancellation policy for group classes The window, what a late cancellation costs, a no-show rule and a template to copy.
- How to reduce no-shows at group classes Reminders, cancellation windows, deposits and a fair no-show rule.
- Automatic waitlists Cancelled spots go to the next person in line, who gets a text.
Leave the bookings to Groopla
Set up your first class today and send your clients a link tonight.