Part of the first booking
After the phone code, a new client reads your forms, answers the questions, ticks “I accept” and types their full name. Then they’re booked.
Every waiver signed before anyone walks in
Write your waiver and intake questions once. New clients sign them on their phone as part of their first booking, so there’s no clipboard at the door and no form to chase after class.
Signed once
Regulars aren’t asked again. Each form is signed once, until you change it and ask everyone to sign the new version.
Your own questions
Add up to 30 questions: short or long answers, yes or no, or a choice from a list. Mark the ones that must be answered.
Per activity
Ask for a form before every class, or only before the ones that need it, such as reformer, sparring or the wheel.
A record you can rely on
Groopla keeps a copy of the text and questions as the client saw them, with their answers, typed name, the time, IP address and device.
Flagged on the roster
Clients you booked yourself aren’t held up. Their names on the roster show “Form not signed” until they’ve signed.
Why sign online
A paper form at the front desk gets filled in during the five minutes before class, half the questions blank, and then sits in a folder nobody looks at. When an instructor wants to know whether a new client mentioned a bad back, it’s easier to ask again.
Online, the form comes before the booking, so it’s done before anyone arrives. Required questions can’t be skipped, and the answers sit on the client’s page, where staff look anyway.
What clients see
On the booking page, a new client is told which forms they’ll be asked to sign. Then:
- They enter their details and confirm with the code Groopla texts them, or the link it emails them.
- They read each form, answer its questions and tick that they accept it.
- They type their full name as their signature and confirm the booking.
- Next time, they book straight away. Joining a waitlist works the same way.
What you see
Each client’s page lists the forms they signed, with every answer and when they signed. A form they haven’t signed shows “Not signed”, and one signed before you changed it shows “Older version”. Your activity inbox notes each new signature.
Changing a form
Fix a typo or add a line without bothering anyone: signatures stay valid. If the change matters, tick “Ask clients who already signed to sign again” and each client signs the new version at their next booking. Signed copies are kept even if you delete a form later.
Questions
Are waivers and forms on the free plan?
Yes. They’re part of every plan, including Free.
Is a typed name a valid signature?
Groopla records the typed name with the exact text, the time, the IP address and the device. What a waiver can cover depends on your country, so have yours checked by a local lawyer.
Can I ask health questions?
Yes, but health details are sensitive personal data in the EU and the UK. Ask only what your instructors need, say why you ask, and check you have a lawful basis to keep the answers.
Do clients I book myself have to sign?
They aren’t blocked from the class. Their name shows “Form not signed” on the roster, and they sign the next time they book online.
Can a parent sign for a child?
Not yet. Each client signs for themselves.
Read next
- Online payments and passes Card payments, class packs, memberships, deposits and no-show fees.
- Automatic waitlists Cancelled spots go to the next person in line, who gets a text.
- SMS reminders Texts and emails for bookings, changes and upcoming classes.
- Class packs and passes Sell packs of classes and monthly passes online, with expiry dates.
- How to set up waivers and intake forms for group classes What a waiver should say, which questions to ask, and how to get them signed before the first class.
Retire the clipboard
Write your waiver once, share your booking link, and every new client signs before their first class.